Maintaining and providing support for a product developed by Tekriti or other companies is something which is very well understood by Tekriti. We have developed a few engagement models on which support and maintenance services are provided:
- Monthly Retainer Model - Tekriti provides a team of resources with varied skills to its customers on a monthly retained model. The team consists of support engineers, and a client manager. This is best suited for large products, with many customers. We also provide email and phone support services in such cases.
- Annual Maintenance Contract (AMC) - This engagement model comes up with a fixed fee per annum, based on what the product is and covers various level of support scenarios (ensure the portal is up and running, system administration, bug-fixing, etc)
- Flexible / Hybrid Model - A few of our clients have asked for a hybrid of AMC and Monthly retainer. Tekriti is very flexible on these engagements, and wants to make it a win-win sustainable arrangement for both itself and the customer.
